The humanitarian crisis plus the COVID-19 pandemic have increased the vulnerability of women and children to GBV. Between January and September, 6,295 GBV incidents were recorded. Two country-wide toll-free helplines were established to support survivors seeking timely and confidential assistance. The much-needed helplines are run by two women-led local NGOs, in collaboration with national authorities. The helplines received nearly 1,000 calls mainly from urban settings. To facilitate access to a diverse group of the vulnerable population, response officers with various language skills and experiences act as operators providing remote support.
The helplines have enabled remote preliminary counselling, referrals and case management for survivors in distress or at risk of violence. Follow-up phone calls, home visits and financial support have also been extended to survivors. Out of people targeted to receive GBV prevention and response services in 2020, 31 per cent were reached. The majority of response services are concentrated in Unity, Central Equatoria, Jonglei and Upper Nile States.