In 2020, the humanitarian community made an ambitious commitment to ensure that people remain at the heart of the response. Three poles of action were identified: protection, accountability to affected people and provision of services to communities. The humanitarian response took a qualitative leap by further involving the affected population in decisions having a directly bearing on them. Consultations with 16,000 households took place in all the country’s sub-prefectures, including through the Multi-Sector Needs Assessment in collaboration with REACH and Ground Truth Solutions. Communication and community engagement related to the COVID-19 response have adapted to information needs, including to debunk widespread rumors about the virus.